Last Updated: October 31, 2026 | Effective Date: November 1, 2026
1. General Principles
Cancellation and refund terms vary based on travel vertical (flights, hotels, fixed departure groups, tours, or cabs) and the specific fare rules established by operating carriers. ADAB Travels strives to process eligible refund requests with maximum speed and transparency.
2. Flight Booking Cancellations
Airline Cancellation Charges: Standard scheduled flight cancellations are subject to airline cancellation penalties plus nominal portal processing charges. Non-refundable fares cannot be refunded once tickets are issued, except statutory user development fees (UDF) or airport taxes as mandated by DGCA regulations.
Turnaround Time (TAT): Once cancellation is confirmed by the airline, the refund is credited back to the originating payment mode or B2B agent credit wallet within 5 to 7 working days.
No-Show Policy: Passengers failing to check in before the airline baggage closure deadline are treated as "No-Show" by the carrier and are eligible only for tax refund components.
3. Group Inventory & Fixed Departures
Special Rule for Fixed Departure Blocks: Group departures (e.g. Umrah, special charter flights, peak festival holiday departures) are procured on a committed bulk basis and are strictlynon-refundable and non-changeable after ticket deadlines pass.
4. Supplier Failure Compensating Refund Saga
In the unlikely event that an agent's wallet balance is debited or gateway payment captured, but downstream ticket generation fails due to a supplier API timeout or inventory sell-out:
Our automated compensating saga immediately cancels the pending transaction and restores the full debited amount back to the agent's wallet float.
A ledger credit entry labeled COMPENSATING_REFUND is permanently recorded for financial reconciliation.
Zero cancellation charges apply in cases of technical supplier issuance failures.
5. How to Initiate a Cancellation
To request a cancellation or refund:
B2B agents can submit a cancellation request directly from their Agent Console under My Bookings.
Retail customers can email our 24/7 support desk at [email protected] quoting their Booking Reference (e.g. TB-AIR-xxxxx).